Customer Support Representative: Part-Time/Temporary

TeamSnap is seeking a smart, dynamic, endlessly-patient Customer Support Associate to work part-time/temporary giving world-class, personal support to our customers of our team product during our busy Fall seasonal enrollment. We’ve become a favorite way to manage teams and clubs in large part because of a company-wide customer-first philosophy. Join our team and help our users and fans get the most out of TeamSnap.

You will spend the bulk of your time in our support management tool and the TeamSnap application, responding to questions, problems, and suggestions from our customers. Many of the issues you’ll be able to solve yourself; a few will need to be escalated to the development team. Our customers, for the most part, are not power users, so you should be extremely patient and willing to answer seemingly simple questions again and again with a friendly, cheerful attitude.

Requirements:

  • Strong listening and problem-solving skills.
  • Ability to write clearly and to give detailed written instructions.
  • Endlessly cheerful and patient personality, especially in writing.
  • A true desire to help people.
  • Existing TeamSnap user, preferably a team manager
  • Ability to quickly learn everything about every feature of the TeamSnap application.
  • Flexible schedule - this position will require work during the weekdays, weeknights and/or weekends.
  • Sense of humor. We’re fun.
  • Bonus if your name is Jennifer (we have 4 in Support and 6 in the company overall)

Bonus Skills: These aren’t necessarily required, but may give you a leg up.

  • Experience in team sports as a player, coach or parent.
  • Experience in both Mac and Windows, with a variety of different web browsers.
  • Experience with mobile devices (Apple and/or Android).
  • Experience testing software.
  • Billionaire uncle.

Details and Location

This is a part-time/temporary position. There is a possibility that it could expand to permanent position in the future, and there is definite room for advancement within our company for the person who wants to grow.

The job is at your own location, so there is no office to report to. You do need to have a reliable computer and Internet connection.  

Flexible availability is also required, as this position will be for morning/afternoon/evening and/or weekend shifts.  Total hours will initially be 20-30 hours per week.

Compensation is dependent on experience. Benefits are not included for part-time/temporary work.

Diversity and Inclusion

TeamSnap is a company built around trust, kindness and collaboration, where diverse backgrounds, experiences and beliefs are celebrated and valued. This is a place where everybody belongs.

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