Do you love working on web and mobile software products? Do you like working with customers to understand their problems and also ensure their success? Can you come to the aid of current TeamSnap customers as the product guru educating and welcoming new customers to our growing family of 10 million end users?
TeamSnap (www.teamsnap.com) is seeking a smart and enthusiastic Technical Account Manager to help ensure that TeamSnap’s Club & League customers stay attuned to the most effective ways to utilize the TeamSnap application. You should be able to learn and fully understand our software application then and translate that into actionable recommendations tailored to the use case of the customer you’re speaking with. You will live and breathe the product and capitalize on that knowledge to ensure our customers are oriented with best practices and retain TeamSnap as their go-to technology platform for years to come (plus tell their friends about us).
We’re looking for someone to dive head first into learning the TeamSnap product and develop understanding of the variety of ways in which TeamSnap is utilized by our customers. You must understand and analyze customer feedback contributing to customer churn. Your feedback on this front will prove invaluable for understanding how TeamSnap’s Club & League product is supporting current customers as well as insight into competitors in the marketplace. You will report on and understand your monthly progress in customer renewal sales as you will be responsible for negotiating, quoting, and closing renewal deals. We’re looking for someone who is a healthy blend of passionately consultative and competitively sales-minded.
We’re a growing company where “not my job” isn’t in our vocabulary. You should be willing to roll up your sleeves and do whatever is needed to help us grow. Or in winter, roll up your mittens. You should be flexible, passionate and driven. We value fit and company culture above all. We have a strong bias for action.
What You’ll Be Doing
Some things that are pretty important to us:
Location: We are headquartered in Boulder, Colorado and have a preference for someone in that location, but as a distributed company we have employees all over the US and are ultimately looking for the right person. Light travel may be required for meetings in our office in Boulder, Colorado, or meeting with customers in other locations.
Diversity and Inclusion - TeamSnap is a company built around trust, kindness and collaboration, where diverse backgrounds, experiences and beliefs are celebrated and valued. This is a place where everybody belongs.
At TeamSnap we hire awesome people, give them the tools to achieve great things and provide strong two-way communication so everyone can grow in their roles and find passion in their work. We strive for long-term, committed employees who feel strong ownership of the company, culture and product.
You’ll really impress us if you sign up for a free TeamSnap account, download our current app, and come at us with real ideas. We live and breathe our product, and we're looking for someone who will bring that same passion. We're certainly interested in your work history, but we're most interested in your understanding of our product and your vision for its future.