View Our Website View All Jobs

Technical Account Manager

Do you love working on web and mobile software products? Do you like working with customers to understand their problems and also ensure their success?  Can you come to the aid of current TeamSnap customers as the product guru educating and welcoming new customers to our growing family of 10 million end users?

TeamSnap  (www.teamsnap.com)  is seeking a smart and enthusiastic Technical Account Manager to help ensure that TeamSnap’s Club & League customers stay attuned to the most effective ways to utilize the TeamSnap application. You should be able to learn and fully understand our software application then and translate that into actionable recommendations tailored to the use case of the customer you’re speaking with.  You will live and breathe the product and capitalize on that knowledge to ensure our customers are oriented with best practices and retain TeamSnap as their go-to technology platform for years to come (plus tell their friends about us).

We’re looking for someone to dive head first into learning the TeamSnap product and develop understanding of the variety of ways in which TeamSnap is utilized by our customers. You must understand and analyze customer feedback contributing to customer churn.  Your feedback on this front will prove invaluable for understanding how TeamSnap’s Club & League product is supporting current customers as well as insight into competitors in the marketplace.  You will report on and understand your monthly progress in customer renewal sales as you will be responsible for negotiating, quoting, and closing renewal deals.  We’re looking for someone who is a healthy blend of passionately consultative and competitively sales-minded.

We’re a growing company where “not my job” isn’t in our vocabulary. You should be willing to roll up your sleeves and do whatever is needed to help us grow. Or in winter, roll up your mittens. You should be flexible, passionate and driven. We value fit and company culture above all. We have a strong bias for action.

What You’ll Be Doing

  • Become an expert on our customers and their needs.  Maintain scheduled check-ins to ensure they are happy, productive TeamSnap users so that at the time of their subscription expiry they tell you they simply can’t live without TeamSnap.
  • Maintain an updated forecast of subscription renewals and be able to routinely report to the Sales team on your month-to-date bookings.
  • Conduct informative, timely onboarding calls with new TeamSnap Club & League customers, assuring that they are effectively acquainted with the use of the product and are set up for long term success
  • Collaborate with customer success/onboarding teams of our integrated partner solutions for newly provisioned, partner-supported accounts
  • Post funny pictures of 80s celebrities in our chat rooms.
  • Share with the development team on product feedback received from customer success calls
  • Think outside the box -- where can we take our products beyond where they are today?

Some things that are pretty important to us:

  • Minimum 1 year of experience working in sales or account management roles for a software product (B2B or B2C) or web application (SaaS preferred). Or strong enough technology customer service background to ramp up quickly or to learn what you don't know about sales.
  • Knowledge of how to navigate and use a CRM system (preferably SalesForce).
  • Smart, thorough, passionate, driven. A love for customer happiness and not afraid of saying ‘I don’t know, but can I get back to you with an answer’.
  • A great sense of humor, endless patience and the ability to work with multiple people and multiple groups.
  • Ability to stand up for what you believe is right, but a stronger desire to reach consensus and come up with a solution that has everyone’s buy-in.
  • Passion for maintaining a strong customer base helpings drive the word-of-mouth value that results from premier customer service.
  • Big ideas and a tiny ego.
  • Ability to work with a distributed team and communicate effectively by IM, phone and Skype.
  • Outstanding communicator and writer.
  • Experience playing or coaching team sports (highly desirable).
  • Remarkable references.

Location: We are headquartered in Boulder, Colorado and have a preference for someone in that location, but as a distributed company we have employees all over the US and are ultimately looking for the right person. Light travel may be required for meetings in our office in Boulder, Colorado, or meeting with customers in other locations.

Why TeamSnap?

  • Work on a product people actually use and like!
  • While we’re still relatively small, we’re not a fly-by-night startup. We’re an established player in a massive market.
  • We have a proven revenue model, an experienced management team, solid funding and a strong plan moving forward.
  • We have fantastic benefits, you're have a stake in the company and hey, what's better than working in your pajamas?

Diversity and Inclusion - TeamSnap is a company built around trust, kindness and collaboration, where diverse backgrounds, experiences and beliefs are celebrated and valued. This is a place where everybody belongs.

At TeamSnap we hire awesome people, give them the tools to achieve great things and provide strong two-way communication so everyone can grow in their roles and find passion in their work. We strive for long-term, committed employees who feel strong ownership of the company, culture and product.

You’ll really impress us if you sign up for a free TeamSnap account, download our current app, and come at us with real ideas. We live and breathe our product, and we're looking for someone who will bring that same passion. We're certainly interested in your work history, but we're most interested in your understanding of our product and your vision for its future.



 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150